FAQs

 You've got questions, we got answers! See our most frequently asked questions below

 

I PURCHASED THE WRONG SIZE, CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

Yes! Changes and order cancellation can be made as long as your order has NOT been processed. Once the order has been fulfilled, changes/cancellations are no longer allowed. 

WHEN WILL MY ORDER SHIP?

All orders are processed and shipped within 1-2 business days unless you select Priority Express or Overnight shipping at checkout. In this case, if your order is placed before 3 PM CST, it will ship the same day.

WHAT'S THE COST FOR SHIPPING?

Delivery Option
Delivery Times
Delivery Costs
USPS Ground  3 -5 business days $7.95
USPS Priority 2-3 business days $9.50
USPS Priority Express 1 - 2 business days $25.00
USPS Overnight 1 business day $40.00
CANADA Standard 5-7 business days $19.00
INTERNATIONAL  6-10 business days $35.00

 

I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Click on the item you would like to purchase and select your desired size. If the item is sold out, a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.

CAN I GET MY MONEY BACK OR EXCHANGE THE ITEM FOR A DIFFERENT SIZE?

As of July 1, 2020; we no longer offer exchanges or refunds. A store credit will be issued if the return is requested and received within 15 days. 

Unfortunately, if the item is marked FINAL SALE it cannot be returned.

MAKE A RETURN

To make a return, submit your return request hereYou will need the email address used when making your purchase and order number (including any leading zeros).