You've got questions, we got answers! See our most frequently asked questions below
I PURCHASED THE WRONG SIZE, CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
Yes! Changes and order cancellation can be made as long as your order has NOT been processed. Once the order has been fulfilled, changes/cancellations are no longer allowed.
WHEN WILL MY ORDER SHIP?
Processing varies depending on the delivery option selected at checkout.
- Standard orders are processed within 2-3 business days.
- Priority orders are processed within 1-2 business days.
- Priority Express/Overnight orders are processed and shipped the same day if the order is placed before 2 PM CST. If the order is placed after 2 PM CST, it will be shipped the following business day.
Processing time does not include the day that your order is placed.
Total delivery time is processing time + shipping time, based on your location.
***Please note, weekends and Holidays are not included in processing/ delivery times.
Shipping Rates & Delivery Time
|Standard||3-6 business days||$9.95|
|Priority||2-4 business days||$15.00|
|Priority Express||1-2 business days||$25.00|
|Overnight||1 business day||$40.00|
|CANADA Standard||5-7 business days||$19.00|
|INTERNATIONAL||6-10 business days||Calculated at checkout|
Cost: International shipping rates vary depending on the location and weight of the package. Your total shipping will be shown at checkout; depending on the weight of your shopping bag.
I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?
Click on the item you would like to purchase and select your desired size. If the item is sold out, a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.
CAN I GET MY MONEY BACK OR EXCHANGE THE ITEM FOR A DIFFERENT SIZE?
As of July 1, 2020; we no longer offer exchanges or refunds. A store credit will be issued if the return is requested and received within 15 days.
Unfortunately, if the item is marked FINAL SALE it cannot be returned.
MAKE A RETURN
To make a return, submit your return request here. You will need the email address used when making your purchase and order number (including any leading zeros).